Politics
Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
If, during the week, you change your mind within 24 hours of your order, we will refund you directly.
We only process orders 24 hours after they have been placed so that we can amend customer errors and changes of mind. Once this time has passed, if the order has been processed, we will no longer be able to refund you in the event of a change of mind before the product has been delivered, received and returned to the address communicated.
To qualify for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging in order to be returned at your expense to the address we will communicate to you.
In order to process a return, we will verify that it is your order via your order number and/or any information used when you placed your order. This will most likely be your email address.
We may ask you to wait until we receive your order rather than sending us proof that it has been returned. This is because in the case of a refund claim, an inspection of the package may be necessary. This inspection will take place before we proceed with the refund in the event that there is a refund.
If you receive an item and say that it is in poor condition and you would like a refund but refuse to send a photo of the item you have received, you will obviously be asked to send the item to a specific address so that the item in your order can be inspected.
Once the package has been received, it is only after inspection that the refund will be made (or not). Indeed, after inspection, we may find that the item is in good condition. And we’ll let you know via a photo and/or video, in which case we’ll refuse the refund.
This may seem like an excessive procedure. However, some people have shown themselves to be dishonest and based on past experience, we can no longer take the word of our interlocutors. We’re sorry about this and want you to know that we do our utmost for every return and every refund request.
A fee of €2 per order will be deducted from all refunds. This is to cover the costs incurred by payment platforms and processors.
Product type
Many types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products or flammable gases or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, cassette, or vinyl record that has been opened.
* Any item that is not in its original condition, that is damaged or that has certain parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. This timeframe is beyond our control. And we will notify you as soon as the refund procedure is launched on our side.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at contact @ring-box.store.
The customer service team will ask you if you have completed both steps. If so, the customer service team will check the database.
We’re sorry to ask for these steps, but we want to provide maximum attention to your requests. And we lose a lot of time when the request is not preceded by certain steps. We want to allocate maximum attention provided to the requests received.
In the case of sale items, if there is a refund, the refund will be made on the price of the item sold and therefore paid by the customer and not at the price in normal period.
In the case of exchanges, we will only replace an item if it is defective or damaged. If this is the case and you would like to exchange it for the same item, please send us an e-mail at contact @ring-box.store.
In the case of gifts, the item you wish to return, if sent directly to you, you will receive a gift credit equal to the value of your return. Again, only when we have received the item, a gift certificate will be emailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and offer it to you later, we will send a refund to the gift buyer and they will know that you have returned the item.
For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable, and if you receive a refund, the return costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may obviously vary.
If you’re shipping an item worth €30 or more, consider using a delivery service that allows you to track the shipment or ensure delivery. This is because we do not guarantee that we will receive the item you return.