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Frequently Asked Questions

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Processing your order, manufacturing the products and delivering them (free of charge) takes our team between 10 and 20 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

Once you have placed your order on our website, you will receive a confirmation email with your tracking number.

If you notice a delay in delivery or if no update appears for several days, please do not hesitate to contact us. We will contact our carrier to locate your package.

Delivery charges are free for your country.

Shipping fees are offered for your country.

We offer delivery to most countries via our network of partner carriers.

For destinations outside the European Union, customs fees may apply. We invite you to check with the local authorities in your country for any taxes that may apply to the products you order.

We apologize for any inconvenience caused if you had a problem with your order.

Please contact our support team quickly via our contact form, specifying your order number and the error that occurred. We will do our utmost to correct the error as quickly as possible.

We’re sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact and we’ll send you a similar replacement item as quickly as possible.

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help in tracking your package or would like to inquire about it, please contact us by message via our contact form.

We do our best to resolve any problems our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in case the recourse is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.

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We are happy to answer your questions via our contact form.

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