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Delivery policy

By placing an order through our site, you agree to the terms below. These are provided to ensure that both parties acknowledge and agree to this arrangement for mutual protection and to set expectations on our service.


Subject to stock availability, we strive to maintain an accurate inventory of stock but from time to time there may be a stock discrepancy and we may not be able to fill all items at the time of your purchase. In this case, we will contact you to find out if you would prefer to wait for the out-of-stock item to be restocked or if you would prefer a voucher.

Shipping costs

Shipping costs are calculated at checkout based on the weight, dimensions and, above all, the destination of the items in your order. Payment of shipping costs will be collected at the time of purchase. This price will be the final price of your order for shipping costs.


Conditions for returns are available on the Returns and Refunds Policy page, a link to which can be found at the bottom of the page.

Delivery terms

In general, orders shipped abroad may be in transit for 4 days. However, in exceptional cases this can be longer (up to 30 days). This varies greatly depending on the type of delivery selected and the supplier linked to the items contained in the order you have made.

Shipping time

Orders are generally processed within 2 working days of order payment. In fact, we allow 24 hours for the delivery address to be modified.

Our teams contact item storage locations Monday through Friday during normal business hours, except on national holidays, at which time shipping will not be activated with storage locations.

When you place an order with us, the maximum shipping time is 5 working days. Orders are often dispatched before 5 working days. However, delivery can take up to 2 to 4 weeks during this disrupted period.

It’s important to note the difference between shipping and delivery. Delivery is the transportation of goods to a destination address. Shipping, on the other hand, corresponds to the action of sending off the items in an order.

This is why, exceptionally, delivery times can be up to 5 weeks (2 working days order processing, 5 working days shipping and 4 weeks delivery).

These are the exceptional total lead times, but we wish to communicate this to you in order to avoid any source of inconvenience. That said, once this delivery time has passed, i.e. 5 weeks, we want to keep you satisfied.

For this, we’ll offer you solutions such as returning your order at our expense or creating a gift voucher worth more than the amount of your original order. This almost never happens, but we’re becoming a victim of our own success, and we prefer to anticipate such situations and let you know what our policy is in terms of customer service.

Therefore, if you received your order confirmation email 5 weeks ago or more, please either reply to your order confirmation email or email us at contact

And to ensure that your email is processed as quickly as possible, we recommend that you include the following information in your email:

– Your order number

– The email address you used to place your order

– Name

– First name

– Contents of your order (even approximate)

– Date of your order

If you send us an email to contact, we also advise you to put “Delivery time – Your order number” as the subject of the email.

Example: “Delivery time – 123456”

Members of our customer service team will get back to you within 24 working hours by email to deal with your situation.

Change of delivery address

For delivery address change requests, we are able to modify the address at any time before the order is shipped.

Shipping by P.O. box

Our site only ships to P.O. Box addresses using postal services. We are unable to offer courier services to these locations at this time.

Sending military addresses

We are able to ship to military addresses through the USPS. However, we are not able to offer this service using courier services.

Articles out of stock

If an item is out of stock, we will contact you to find out if you would prefer to wait for the out-of-stock item to be restocked or if you would prefer a voucher.

Exceeding delivery time

If the delivery time has been exceeded, please contact us at contact so that we can process your request.

Notification tracking

On shipment, you will receive a tracking link from which you can follow the progress of your shipment based on the latest updates made available by the transport service provider.

Packages damaged in transit

If you notice that a parcel is damaged in transit, please, if possible, reject receipt of delivery and contact our customer service department. If the package was delivered without you being present, please contact our customer support at contact

Fees and taxes

Sales tax

The sales tax has already been applied to the price of the goods as it appears on the site when you place your order.

Import duties and taxes

Import duties and taxes for international shipments may be due upon arrival in the destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes on arrival at your country destination, the goods will be returned at the customer’s expense, and the customer will receive a refund of the value of the goods paid for, less the cost of the return postage. The cost of the original shipment will not be refunded.


If you change your mind before receiving your order, we can accept cancellations at any time before the order ships. If an order has already been shipped, please refer to our refund policy present at the bottom of the page.


Packages are insured against damage and loss up to the value declared by the carrier. Loss is acknowledged in the event that the postal service confirms the loss. A delivery confirmed by the postal service will be considered valid. In fact, our site has had too many cases of dishonest customers announcing that they have not been delivered for us to rely solely on what the customer has told us. However, we will do our utmost to satisfy you by returning the items in your order at the customer’s expense or offering you a gift voucher.

Process for packages damaged in transit

We will proceed with a refund or replacement by applying the Return and Refund Policy, the link to which can be found at the bottom of the page.

Process for packages lost in transit

In the event that the postal service confirms a loss in transit, we will do our utmost to satisfy you by returning the items in your order at its expense or offering you a gift voucher.

Customer service

For customer service inquiries, please email contact

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Customer service

We are happy to answer your questions via our contact form.

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