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Answers to frequently asked questions

Frequently asked questions

You can track the progress of your order with the link sent by email.

Processing your order, manufacturing the products and delivering them (free of charge) takes our team 10 to 20 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

Delivery is free for your country.

Shipping fees are offered for your country.

Do you ship worldwide?

I’m missing some items from my order, what’s going on?

We’re sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact and we’ll send you a similar replacement item as quickly as possible.

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help in tracking your package or would like to inquire about it, please contact us by message via our contact form.

We do our best to resolve any problems our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in case the recourse is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.

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